Kaluma Booking Conditions - Kaluma Travel Ltd

Booking your Kaluma Ski Experience

To find out about availability or to discuss your requirements in greater detail please contact our London office on 0870 442 8044 or email "enquiries@kalumatravel.co.uk".

 

Availability & Deposits

We will then check availability of your preferred hotel and flights and provide you with a detailed costing. Once you have received this we will hold the option for you for three working days during which time we will require you to return the completed booking form to us together with any insurance premiums required and your deposit. Deposits required are 40% of the total amount of the booking.

 

Please note that unless the booking form and deposit have been received we will treat your booking as non confirmed and will cancel after 3 working days. Should you have problems confirming within the time stipulated please contact our London office and they may extend this for you, although, this is subject to availability.

 

Once your completed booking form and deposit have been received we will send written confirmation of your booking. Please check the details on this carefully and inform us of any corrections within 7 working days, after this we may not be able to rectify them.

 

Final Payments

The balance of your payment is due eight weeks prior to departure. Any bookings made within ten weeks of departure must pay the holiday cost in full at the time of booking.

 

Travel Insurance

In order for us to accept your booking, and for your own protection you must have adequate travel insurance for all members of the party. Details of our specially arranged Winter Sports insurance should be requested from the London office. Should you decide not to take our insurance, you must ensure that you secure a policy which is at least comparable and provide us with the policy type & number.

 

Includes:

Unless otherwise stated, all our hotel and chalet holidays include:

• Scheduled flights in economy class including airport tax, passenger duty and VAT.
• Transfers to and from airport to accommodation in private vehicle or minibus.
• Accommodation on twin sharing half board basis, unless otherwise stated.
• Services of Kaluma Alpine Managers.
• Minimum one day per week Ski Orientation for competent skiers (comfortable on red runs), subject to local regulations and requested in advance.
• All weekly chalet holidays include daily breakfast and a four course evening meal 6 nights a week.
• All short stay chalet holidays are catered every night.

Excludes:

• Lift passes, equipment hire & lessons.
• Winter Sports Insurance. . Club Class Supplements.
• Local Tourist Tax (hotels only).
• Travel between home and airport.

Methods of Payment:

• Banker's Draft
• Cheque
• Cash in person
• Debit/Credit Cards

Smoking Policy

Chalets are non smoking. Please note that smoking is at the discretion of the party leader (if an entire chalet booking). For mixed chalets we ask you to refrain from smoking for the comfort of all the guests.

 

Chalets & Children

Children are welcome in our chalets when a group chooses to take the entire chalet. For mixed chalets the minimum age for children is 12.

 

Baby Sitting

For both hotel and chalet guests we will be happy to arrange nannies on request, subject to availability.

 

Independent Travel

Should you wish to make your own way to/from the UK to your accommodation there will be a reduction of £180.00 per person.

 

Fully Flexible Tickets

Our standard flight tickets are non-flexible and cannot be changed in any way after confirmation. If there is a chance that you may need to change your flights after they have been booked or are planning only to travel one way, you may prefer to book a full fare fully flexible ticket. Please ask our sales team at the time of booking and they will be able to advise you of availability and additional cost.

 

Late Bookings and Amendments

Late bookings and amendments run the risk that the allocated flights may not be available, which may increase the price of your holiday - if this is the case, we will advise you of the cost accordingly.

 

4 night stays are generally long weekends, Wednesday - Sundays

 

Chalet Vizelle Prices (GBP) – Based on 10 people travelling including half board accommodation, scheduled flights and private transfers

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The Chalet Totara is available from £28,680 per week for up to 10 people on half board basis, including flights and transfers. Price excludes wines.

Chalet Montfort, St Anton am Arlberg Prices (GBP) –Guideline prices per person based on 20 people travelling with scheduled flights & private transfers.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Chalet Discounts

Children under 12 years of age are entitled to a reduction of £35.00 for up to 5 days, £55.00 for 7 days and £75.00 for 10 days. We will offer a reduction of £650 per empty bed for up to 2 places per booking.

Chalet Supplements

The full ensuite rooms in the Chalet Vizelle carry a supplement of £35.00 per person for up to 7 days and £45.00 per person for up to 10 days. No charge will be made for groups taking the entire chalet. Single room supplement add 40% – on request only.

If are arriving in resort on days or at times other than on our designated flights, there will be a supplement payable for the additional transfers.Additional empty bed charge – on request only.

Hotel Prices (GBP)
Courchevel 1850

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Courchevel 1650

 

 

 

 

 

 

St Martin de Belleville

 

 

 

 

 

 

 

St Anton

 

 

 

 

 

 

 

 

 

St Christoph

 

 

 

 

Zurs

 

 

 

 

 

 

Lech

 

 

 

 

 

 

 

 

 

 

 

Ober Lech

 

 

 

 

 

 

Prices for Davos and Verbier on request

 

Whistler

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Notes:

• The above prices are guidelines only and are based on mid range rooms in the hotels. More, or less, expensive rooms and suites are also available subject to your requirements.
  
• Prices are based on 4 people travelling together and may vary depending on the number of people travelling in your group and flight availability at the time of booking.
  
• Prices are based on twin share on half board basis unless otherwise stated.
• 
  Each hotel reservation is subject to availability and is therefore individually costed. They require a deposit of 40% of the total holiday price to confirm the reservation at the time of booking.

Lift Pass (prices in GBP)

 

 

 

 

 

 

 

 

 

Family passes are also available, contact our sales team in London for further details. Our in resort managers will be happy to arrange your lift passes for you, and take polaroid photos if necessary.

 

Private Ski Instructors (prices in GBP)

 

 

 

 

 

 

 

 

Please note these prices are guidelines and may vary according to high and low season.

 

1. Contract: Your contract is with Kaluma Travel Ltd, 1st Floor, 263 Putney Bridge Road, London, SW15 2PU. These booking conditions and any disputes arising from them are subject to and shall be governed under English law.

2. When you book a holiday a contract is made when you confirm the booking. You must sign a booking form which is your commitment to pay for the whole holiday. We will send you an invoice the day after you have made the booking and you must check this carefully to ensure it matches what you have booked. You must pay a deposit at the time of booking plus any insurance premiums and this must reach us within 3 working days. If you do not we reserve the right to cancel your holiday and charge the cancellation fees as set out in these conditions. The person confirming the booking and/or signing the booking form accepts full responsibility for the entire party. They are also responsible for
keeping all party members informed of the booking details.

3. The prices in this brochure are correct at the time of printing but may change before you make a booking. We reserve the right to make such changes. We will be able to confirm your holiday price before you complete the booking. The hotel & chalet prices are based on 2 people sharing the accommodation and 4 people sharing the transfer.

4. Our liability to you -

a) We promise to make sure that all parts of the holiday we have agreed to arrange, perform or provide as part of our contract with you are performed or provided with reasonable skill and care. When we talk about ‘fault’ below, this means failure by ourselves or our agents or suppliers (as applicable) to use reasonable skill and care in performing or providing the service in question. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim.

b) We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from the following:

- The fault of the person(s) affected or any member(s) of their party or

- The fault of a third party not connected with the provision of your holiday which we could not have predicted or avoided or

- An event or circumstance which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care (see ‘’Force Majeure’’) or

 

- The fault of anyone who is not carrying out work for us
(generally or in particular) at the time.

In addition, we will not be responsible where you do not enjoy your holiday or suffer any problems because of a reason you did not tell us about when you booked your holiday or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or, where we were responsible for them, our suppliers, or agents or where any losses, expenses, costs or other sum you have suffered relate to any business.

Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure and we have not agreed to arrange them.

The promises we make to you about the services we have agreed to provide or arrange as part of the contract – and the laws and regulations of the country in which your claim or complaint occurred – will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations of the UK which would have applied had those services
been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the holiday in question.

We limit the maximum amount we may have to pay you for any and all claims or parts of claims which do not involve personal injury, illness or death. Except where loss of and/or damage to luggage or personal possessions is concerned or a lower limitation of liability applies to your claim, the maximum amount we will have to pay you
for such non personal injury claims if we are found liable to you on any basis is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit from your holiday.

Where we are found liable for loss of and/or damage to any luggage of personal possessions (including money), we will not pay you any compensation at all as you are assumed to have taken out adequate insurance at the time of booking.

Where any claim or part of a claim concerns or is based on any travel arrangements (including the process of getting on and off the transport concerned) provided by an air, sea rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or part of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention which applies to the travel arrangements or hotel stay in question as governed by the Warsaw
Convention, Hague Protocol or Athens convention. When making any payment we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.

You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as set out in complaints and arbitration below. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and out insurers if we or our insurers want to enforce any rights which are transferred.

If you or any member of your party suffers illness, personal injury or death through misadventure, during the period of your holiday, arising out of an activity which does not form part of the inclusive holiday arrangement nor an excursion arranged by us, we shall, where appropriate and at our discretion, offer advice and general assistance if requested within 90 days of date of misadventure.

Your liability to us:

When making a booking you are agreeing to behave in such a way as to not cause distress, damage, danger or injury to other clients, property, Kaluma employees or any third party. Should these contractual agreements be breached, we reserve the right to terminate your contract with immediate effect. We shall be entitled to recover any cost incurred due to your actions. Refunds will not be issued under these circumstances. By requesting chargeable services before or during you holiday, you are guaranteeing payment and are therefore liable for these costs

Force Majeure:

We regret that we cannot accept liability or pay compensation if we are forced to cancel, curtail or in any way change your holiday or if the performance or prompt performance of our contractual obligations is prevented or accepted by circumstances amounting to Force Majeure. In these booking conditions, Force Majeure means any event which we or the supplier of the service(s) in question could not with all due care, foresee or avoid. Such circumstances shall include, but are not limited to, war or threat of war, riot, civil strife, industrial disruption, natural disasters, fire, technical problems
or accidents with airports, ports or transport, inclement weather, governmental action and similar events beyond the Company’s control.

Flights and Timings:

Please note, flights and timings may change. Latest times will be shown on your confirmation invoice. Up to date times, however, (which may be different and may change again) will appear on your tickets. You must check the times shown on your tickets very carefully immediately on receipt.

Our flight arrangements are not confirmed at the time of printing, however we will be able to advise you of these at the time of booking. We will not usually be in a position to confirm the aircraft type which will be used in connection with any booking. When we confirm the airline, aircraft type, airport or destination which will be used for your holiday at any time, this information may change.

 

If it does, the change will not entitle you to cancel or change to another holiday without paying our usual charges. It is your responsibility to ensure that you and all members of your party are at the correct departure point at the correct time. We cannot accept responsibility for clients missing aircraft or other transport due to late check-in at the airport.

Brochure accuracy:

We have taken all reasonable measures to ensure that the descriptions given in this brochure are accurate and representative of the properties we use and the resorts in which we operate, using the available information at the time of going to press. Some services, often at low season, may be withdrawn or reduced without notice by the supplier concerned. We accept no responsibility for any reduction of in resort services due to weather, mechanical failure,
force majeure or industrial action. The photos used in the production of this brochure are to give a general impression, and not to provide details of the properties used. Items of furniture may be removed or changed. If the information has been made available to us, we will advise you of any significant changes at the time of booking.

Health, Passports and Visas:

It is your responsibility to ensure that your documents for travel are in proper order and that you are deemed to be fit for travel. Kaluma Travel Ltd accepts no liability for any loss or inconvenience caused as a result of your failure to take reasonable care in this respect.

Booking Amendments:

We will endeavour to accommodate changes where possible, but we cannot guarantee any changes made after the booking is confirmed. Any additional cost incurred by making the change must be borne by you. Requests to make a change to the booking must be made in writing. Any changes requested within 10 weeks of departure are
deemed to be cancellations (consult table below for cancellation charges), and the changes are treated as a new booking. An exception to this may be possible where a group member is unable to travel and will be replaced by another person. It is likely that the airline will charge full price for another ticket to be issued. Should this fee be incurred it is payable by you.

 

Cancellations by you:

Cancellations must be done in writing (recorded delivery recommended). Refunds are not payable for amendment charges or insurance premiums. Cancellation takes effect from the date received by Kaluma Travel Ltd and cancellation charges are as follows:

 

 

 

 

 

 

 

 

Cancellation by us:

We must reserve the right to cancel or amend your holiday. In this unlikely event, we will offer you the choice of either purchasing another holiday from us (therefore, receiving or paying the difference in retail price) or taking a full refund. If your holiday has started we will refund pro rata for the days remaining that were lost due to any change made by Kaluma Travel. We are not liable for any changes or cancellations to your holiday due to Force Majeure, which shall include, but is not limited to, war, threat of war, riot, civil strife, terrorism, industrial disruption, natural disasters, major avalanches,
fire, technical problems, adverse weather, governmental action and other events beyond our reasonable control. If you fail to pay the balance of the booking fee by the due date, we reserve the right to cancel the booking without refund.

Travel Insurance:

It is accepted by us that when a booking is made our clients have either taken out our specially arranged winter sports travel insurance or made arrangements to be covered by a travel insurance policy, and that they understand the caveats of their policy. Disputes over insurance claims are between clients and their registered insurers and are not the responsibility of Kaluma Travel Ltd. We recommend winter travel insurance is booked that includes a 24 hour emergency repatriation service.

Protection of your money:

Kaluma Travel Ltd is a licensed operator with the Civil Aviation Authority under ATOL license number 6082 In the unlikely event that we breach our obligations to you as regards your repatriation, you are covered under the internationally accredited ATOL bonding and licensing system.

Arbitration and complaints procedure:

Any complaints should be brought to the immediate attention of the resort management and/or the UK office. If the matter cannot be resolved locally, and you wish to take up the issue on your return, complaints should be made in writing within 28 days of your return date. If an amicable agreement cannot be reached, the services of a low cost independent dispute settlement services may be used by either side.

Pricing:

All prices shown in the brochure are based on £1/1.42 Euros. Please note, changes and errors occasionally occur. You must check the price of your chosen holiday at the time of booking. We reserve the right to increase or decrease prices of unsold holidays and to correct errors at any time. The price of your chosen holiday will be confirmed at the time of booking, then subject to the correction of errors, we will only increase the price in the following circumstances. Price increases after booking will be passed on by way of a surcharge. Should this occur, you will be informed not later
than 30 days prior to departure and we will absorb the cost of 2% of the price of your confirmed holiday (excluding any insurance premiums and amendment charges). Should the surcharge exceed 10% of your holiday price, you will be entitled to cancel your holiday except for any premium paid to us for insurance or amendment charges. You have 14 days from the issue date printed on the invoice to inform us if you want to cancel for this reason. If you do not tell us within this time, we will assume that you do not wish to cancel and will pay the surcharge. No surcharges will be made within 30 days of departure.

Special Requests

Please inform us of any special requests at the time of booking. We will do our utmost to meet these requests although they cannot be guaranteed. Failing to do so will not constitute a breach of contract on our part.

Breakages and Damages

You are responsible for any breakages losses or damages caused mduring your stay in your accommodation and it is your responsibility to either put right the damage or make full payment to our local representative before departure from the resort.

Holiday Insurance

At Kaluma Travel Ltd we believe that your safety and holiday enjoyment are very important. Therefore comprehensive travel insurance is a must whenever you travel abroad. We have arranged travel insurance with AXA Insurance Plc through specialist Insurance Brokers, Campbell Irvine Tel: 01737 223 687. Our policy is available to anybody no matter what nationality or where you live in the World. The 24 Hour Worldwide Emergency Medical Service is provided by Voyagers Assistance Limited, experts in providing friendly and professional emergency help. Please contact our UK office for more details